Vuoly Privacy Policy

Effective Date: July 28, 2024

Introduction

Vuoly, Inc., recognizes the importance of your privacy. This privacy policy outlines what personal information we collect and how we use it. Vuoly may update this privacy policy periodically at our discretion. By registering an account or using Vuoly's website, apps, products, or services, you agree to the terms outlined in this policy.

Collection of Information

1. Personally Identifiable Information

We collect information that you provide directly to us, such as when you register, engage in transactions, respond to surveys, or contact us for support. This may include your name, email, phone number, and other relevant details.

2. Sensitive Personal Data

Please avoid sending or disclosing sensitive personal data (like social security numbers or health information) through our services. If necessary, such data provided will be used strictly according to this privacy policy and will not be stored unnecessarily.

3. Non-Personally Identifiable Information

We gather non-personal data that does not identify you directly but is useful for marketing, analytics, and improving our services. This includes information like your IP address, browser type, and interaction times.

4. eKYC Information

Some network providers may require you complete an electronic Know Your Customer (eKYC) check. To complete this check, you will be required to submit a photograph of a valid passport, driving license, or national identity card, as well as a photograph of yourself. Your data will be transmitted directly to our eKYC provider for the purpose of identity verification and will not be stored in our systems. We will only access your data at the time of purchase, and if necessary, share it with the network operators offering the eSIM requiring eKYC.

Use of Cookies and Other Tracking Technologies

Vuoly uses cookies and similar technologies to enhance user experience and analyze site traffic. Here are the specifics:

• Strictly Necessary Cookies: These are essential for you to browse the website and use its features.
• Performance Cookies: These cookies collect information about how you use our website, helping us to improve it.
• Functionality Cookies: These allow our website to remember choices you make and provide enhanced, more personal features.
• Targeting Cookies: These cookies are used for delivering advertisements more relevant to you and tracking the efficiency of our advertising campaigns.

5. Use of Information

We use your information to:

• Operate and maintain our services;
• Improve customer experience;
• Communicate with you about your account and updates;
• Conduct research and analysis to enhance our offerings.

6. Sharing of Information

Your information is not shared outside Vuoly except in the following cases:

• With service providers acting on our behalf;
• When required by law or to protect our rights;
• With your consent.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own, potentially with different privacy laws. We ensure the transfer complies with legal regulations and that the data is secure.

8. Your Rights and Choices

You can update, correct, or delete your information through your account settings or by contacting us directly. You also have the right to object to certain processing activities. If you have concerns about how we handle your data, please reach out to us.

9. Changes to This Policy

We may modify this policy from time to time. Any changes will be posted on this page, and if the changes are significant, we will provide a more prominent notice.

10. Contact Us

For more information about our privacy practices, questions, or concerns, please contact us via email at support@vuoly.com.